Brief general information

* Wild Heart Creations" requires that you are at least 18 years old or have the permission of your parents to place an order.
* By placing an order you agree to the terms and conditions and privacy policy of "WHC".
* I only ship to the EU at the moment, but I am working on expanding it to other countries.
* You can choose your shipping method:
(a) Simple, no tracking & not insured. Please note that if the package is lost, I am not responsible, this is at your own risk.
b) With tracking & insured.
* For shipments outside the EU, customs and local taxes may apply. Note that this is the responsibility of the customer.
* Working days do not include weekends and holidays.
* Note that delivery will take longer than usual during the time just before and during vacations, areas affected by severe weather, storms, and other extreme weather, Covid, and other conditions beyond our control. Despite best efforts, shipping may be disrupted.
* Please keep in mind that I have no control over the time it takes for your order to get to you.
* Sale, B-goods, personalized and made-to-order items are excluded from refunds!
* All returns are accepted within 14 days of receipt of merchandise. A full refund will be issued once the item has arrived and is in its original condition. The 14-day period is based on the tracking number. I highly recommend you keep the tracking number for your proof of return.
* No forced returns will be accepted or refunded.
* Any costs associated with the return are the responsibility of the customer.

If you have any questions, don't hesitate to contact me, I will be happy to help you!